On the heels of the COVID-19 pandemic, one thing has become clear: we are more divided now than ever before. In the midst of a spiraling social and political landscape, communication breakdown seems all but certain. Tensions are at an all-time high and you never know when the next crisis might happen.
Justin Thompson, a crisis negotiator for the Sacramento Police Department, knows that building rapport and trust is critical to de-escalating a volatile suspect into surrendering. The timeliness of being able to do so too can have substantial consequences on the outcome.
Establishing a connection with a suspect isn’t always as straightforward as picking up the phone and dialing the suspect’s number. “I’m a big proponent of keeping things simple,” said Thompson, who has worked in law enforcement for over 13 years. But legacy technology not only poses challenges for agencies to build trust in an authentic manner but also prolongs the period of reaching this state altogether.
The LETS Throw Phone is designed to resemble an ordinary cell phone, which a suspect is more likely to to accept and communicate with. LETS Throw Phone comes pre-installed with the LETS Respond app, a simple turn-key solution that even with zero training, your first responders can intuitively use and deploy the app irrespective of the scale of operation and agency size.
The LETS Throw Phone together with LETS Respond, arm agencies with a complete crisis response solution to aid your negotiation with any phone, and provides a specialized piece of equipment for the suspect to use to communicate directly with the negotiator.
Here’s how it works:
- Get the suspect’s information
- Use the LETS app to call or text the suspect on their own phone number
- Get notified, listen to a call, and view texts in real-time
It's design simplicity comes from years of experience LETS has in partnering with agencies across the world to meet the ever-evolving needs for better crisis response. If your agency is constrained by the handling of 200-foot wires and setting up video phones to respond to a critical crisis, requiring immediate equipment deployment, not only does this solution enable ease of deployment but can potentially save you money given the cost to replace a traditional throw phone if one were to be destroyed by the suspect in fear of misidentifying it for a threatening device.
“This is a welcomed change”, said Thompson.
Here is a complete list of features LETS Throw Phone and Respond provides.
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See Why Others Trust LETS.
Captain, Oconee CSO
"As a twenty-six year veteran in law enforcement and twenty-four of those years I worked Narcotics and Vice, the decision as a supervisor was an easy one after comparing your system to the one we were using as well as others."
Detective - Middletown PD
Detective - Middletown PD
"We have used LETS more than a hundred times in undercover operations and it hasn't failed us once."
